The customer needs to contact our support team to report an issue regarding the damaged, defective, or wrong product. A link will be provided to the customer on the registered email address after the customer support team has been contacted.

Only wrong, damaged, defective product(s) or product(s) with missing parts can be returned.

• The customer must contact us within 7 days of the delivery.
• The product should be in an unused and resalable condition.
• The product should be in its original packaging including the brand
• The product must be returned by the customer in its entirety with all accompanying accessories or free gifts present therein.

• Specific categories like innerwear, lingerie, swimwear, beauty products, perfumes/deodorant, and clothing freebies, grocery & gourmet, jewellery, pet supplies, books, music, movies, batteries, etc., are not eligible for return and refund.
• Products with missing labels or accessories.
• Digital products.
• Products that have been tampered with or have missing serial numbers.
• A product that has been used or installed by the customer.
• Any product not in its original form or packaging.
• Refurbished products or pre-owned products are not eligible for returns.
• Products that are not damaged, defective, or different from what was originally ordered.

The customer can return a wrong, damaged, defective, or missing part / incomplete product. In the case of damaged products, the customer should inform the assigned courier company and Khamato within 3 days of the delivery and in case of other conditions the return window is open for 14 days after delivery. Our policy does not address customer concerns after 7 days of delivery. We apologize for the inconvenience caused.

The customer must meet the following conditions to return any product:

• The customer must contact us within 7 days of the delivery.
• The product should be in an unused and resalable condition.
• The product should be in its original packaging including the brand’s/manufacturer’s box, user manual, warranty card and MRP tag intact.
• The product must be returned by the customer in its entirety with all accompanying accessories or free gifts present therein.

The customer needs to contact our support team to report an issue regarding the damaged, defective, or wrong product.

The customer must upload all the required images & videos with a short-detailed description of the issue that will help the team investigate the case.

To know more, please visit our return policy or contact our support team.

• Monitor your bank account as the settlement of inter-bank transactions may takes longer than expected.
• Contact your bank and have the transaction ID ready to share.
• In case you have yet to receive a refund, please contact our customer support team.

Once the product returns to our warehouse, we would initiate a refund. It will take approximately 7-10 business days for the amount to reflect in the original payment method. However, the same varies according to the bank's settlement standards. In the case of Ucredit the amount will reflect in your Khamato account within 24-48 working hours. Please contact our support team for more information.

The customer can return a wrong, damaged, defective, or missing part / incomplete product.

If the order is not delivered or lost in transit, a refund will be issued.

Please refer to the shipping policy and our customer service for further details.

Unfortunately, we cannot change the product once order placed.

Yes, an order invoice can be provided on request. Please contact the customer service team for assistance.

• Visit our global search engine to find the product you're looking for.
• Click on the desired product to view more details about the product.
• Select your desired item and select your preferred size and quantity. Once chosen continue by clicking “Add to Cart”.
• To view your cart, select the “view cart button”. Afterwards, you can select “Continue Shopping” if you would like to add more items or ‘Proceed to secure checkout’ if you would like to checkout
• Apply discount coupon if available
• If you wish to continue as a guest, please enter your email address and shipping information to proceed.
• If you are a returning customer, please enter your Login details to proceed.
• If you are a new customer and wish to register, register with your contact details.
• Choose your Shipping Method to proceed.
• Click your preferred payment method and click on proceed to pay option.
• Your order will be placed once payment is received by us.

In case the order is not delivered, please contact our customer support or the assigned courier company for assistance.

• Go to your account
• Under recently placed option, click on cancel and place your request.
• If the order cancellation option is not available, please contact us customer support team for order cancellation.

Yes, you will get a call/SMS from the courier company prior to delivery. You can schedule the delivery accordingly.

• If the option is available in your country. You can choose to pay customs, duties, and taxes upfront or at the time of delivery. This option is available and calculated at the time of the checkout.
• Depending on the country. Customs, duties, and taxes may be charged upfront and calculated at the checkout. The customer does not have to pay anything at the time of delivery and if any amount is charged by the courier company, please contact our customer support for assistance. 
• In some countries, the customs, duties, and taxes are not charged upfront. The customer will need to pay these charges to the assigned courier service.

Items in your order may be shipped to you in multiple shipments so that they get to you as fast as possible!

• Check your bank/card statement and see whether the amount has been reversed in your account.
• Wait 24 hours. The discounted amount will be automatically returned to your account. The amount deducted will be automatically reversed into your account.
• Contact our support team for further assistance.

On hold or cancelled order status means that we did not receive payment from you. If the order amount was deducted from your account and your order status is still showing on hold or cancelled, You can either wait a few days for the amount to be reversed in your account or contact our customer care for further assistance.

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  Yes. If you wish to withdraw your consent, you will need to delete the cookies stored on your device in your web browser settings. Furthermore, change your web browser settings to disable cookies in the future to prevent cookies from getting stored on your device.

You can give us a call, contact us by email or live chat any time using the details provided on the 'Contact us' page.

Khamato offers highly secure website with advanced encryption systems for payment process to ensure complete safety and protection to our valuable customers.

Use of Latest Secure Technologies

Khamato runs on HTTPS which is a more secure transfer protocol. All communications between your browser and the website are encrypted which means that all transactions are and more secure. All personal information is protected by secured networks to ensure all customer info kept safe and confidential.

In addition, information is encrypted via Secure Socket Layer (SSL) technology and the website is scanned on a regular basis. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Delivery Protection and Refund

At Khamato, your package safety matters to us. We are always ready to handle your packages during any delay that might occur due to flight delays or bad weather. We ensure that packages get delivered to you in a timely fashion by streamlining custom clearance procedures and working around national holidays.

Khamato believes in best customer service experience, in case of any unlikely event, A full refund is granted as per Khamato Refunds Policy.

For complete information please visit our website. If you have any doubts and queries, please feel free to contact us at any time at [email protected]. We are always ready and happy to help you and have the best experience with us.